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Are you passionate about providing top-notch service and creating memorable experiences? We’re seeking enthusiastic, customer-focused individuals to join our vibrant team at The Bauhinia. If you thrive in a fast-paced environment and love working with people, we want to hear from you!
Senior Guest Service Officer / Guest Service Officer
Sheung Wan
Post Date
01 Jun 2025
Responsibilities:
Handle daily Front Desk operation including check-in/out services and room change procedures and ensures all data are entered completely into the hotel systems.
Maintain cashier float and ensures accurate daily report of all cash received.
Attend to guests' complaints, enquiries and requests.
Work closely with the Housekeeping Department and Engineering Department.
Requirements:
Minimum 1 year customer service experience preferably in hospitality industry.
Good communication and social skills.
Outgoing and able to work independently.
Good command in both spoken & written English & Chinese.
Benefits Highlight:
8 days of rest days per month
Meal allowance
12 days of paid annual leave
Medical insurance
Dental Insurance
Employee discount on accommodations at Japanese group hotels
